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Terms & Conditions
1. By signing this document, you agree to these terms and conditions. They apply to your purchase of our products.
2. We sell two types of dresses: Those that are ‘Ready to Wear’ and dresses made to order. We also sell two types of accessories; Those that are ‘Ready to Wear’ and made to order.
3.It is your responsibility to check the products purchased at the time of sale.
4. Where you purchase a ready to wear item, we do our best to ensure the product is in a good condition for sale. However, there may be some minor defects. These will always be stated to you where possible at the time of the sale. By purchasing a ready to wear item, you accept this risk. No refunds will be given for faults once you have left the premises with your purchase.
5. This does not affect your consumer rights. You may still return the product within your 14 day cooling off period, if it is unused. Where you do return within this 14 day period, we will provide you with an exchange or non-transferable store credit* only.
5a. The exchange or non transferable credit note can’t be swapped between Bridal and/or Prom departments. I.E if you purchase a Prom dress the exchange or non-transferable credit note* is for a Prom Dress only.
5b. *The non-Transferable credit note sits within the bill payers account and can’t be sold on to any other persons.
6. Where you purchase an item that is made to order, or ordered specifically for you, you are not entitled to exercise your cooling off period rights. This is because the item is a bespoke good.
7. If you wish to return your product, please contact us on info@champagneandlace.co.uk or 07850 444 825
8. Payment plans are offered on all products. Such payment plans last for 3 months, and are provided to make your purchase affordable. An initial deposit of £200 or 1/3 of the order total (whichever is greater) will be required in order to have the product withdrawn from our stock rail. Subsequent payments must be received on the first of every month thereafter, unless otherwise agreed in advance. Your account must be fully paid with cleared funds prior to alterations or the release of the product.
9. For products ordered in or made bespoke to you, you must pay at least 50% of the order on the day of purchase, and the remainder prior to collection. Upon notification of delivery, you should make arrangements with us to collect and inspect your item.
10. On receipt of the last scheduled payment, you must collect your dress within 14 days from our notification. Failure to collect the product within the allocated time will result in an additional storage fee at £25 per week up to an additional 4 weeks. Then, after this time, if we are still unable to contact you, despite our reasonable efforts to arrange collection, we can terminate these terms and conditions with you as per these terms and conditions.
11. All products remain our property until full payment has been made. Once full payment has been made, you are the owner of the product. Once you collect the product, you are responsible for it.
12. We cannot be held responsible if your size or body shape changes between the time of sale of an ordered item, and the collection of the product, due to weight gain/loss or pregnancy. If you choose to purchase a dress that does not fit, you do so at your own risk.
13. We are not responsible for accepting a return of a made-to-order item, or any other item outside the 14-day cooling-off period, where your event has been cancelled or rearranged.
14. Alterations are not included within the sale price. It is your responsibility to arrange your own fittings, and this will be at an additional cost to you. We accept no responsibility for any work resulting in errors made to your dress, including where we have referred you to a seamstress.
15. Once the product has been collected, we cannot be held responsible for the condition the product is kept in.
16. We may end these terms and conditions if you breach them at any time for a product by notifying you in writing. Breaches include:
a. If you do not make any payments to us when they are due
b. If you do not collect your items within 14 days of being notified that they have arrived in store
17. Our liability under these terms and conditions is limited to the value of the product you purchase from us. We are not responsible for any indirect, special or consequential loss.
18. Nothing in these terms and conditions excludes or limits our liability for death or personal injury.
19. We will not be responsible for delay or failing to perform our obligations to you if this is due to something happening that is outside our control. This includes a power failure,
Internet service provider failure, strikes, lockouts or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond our reasonable control.
20. We can assign our rights and obligations under these terms and conditions to someone else, but you cannot. If we do so, you will be informed in writing.
21. The contract formed when you place an order is between you and us. No one else is intended to benefit, nor will they be able to enforce any part of these terms and conditions.
22. If any part of this terms and conditions is not valid or lawful, the rest of the terms will still apply.
23. These terms and conditions, and any non-contractual obligations arising hereunder, will be governed by the laws of England and Wales. As a consumer, you also benefit from protections in your country of residence. If there is a dispute between you and us, the court in the country you reside in will have exclusive jurisdiction.